Operation Support Supervisor
Company Description Job Description Job Requirements :
o 1 Year Front Desk Experience o Must be computer literate in Microsoft Office o Strong written and communication skills o Detailed oriented and very strong organization skills o Team player and able to multi task and be a problem solver Main Tasks include but not limited to :
1.
Check all arrivals for:
VIP's, proper routing and billing instructions, deposits received, CCA received, etc.
4.
Check Reservations Made Yesterday Report for proper rate codes, billing, etc.
5.
Check Reservations not in ORS/PMS Report and resolve.
6.
Review Cancellation Report - charge cancellation fees if applicable.
8.
Balance House Inventory for arrivals.
9.
Review inventory in Booking.
com to make sure room types are open/closed according to inventory.
17.
Maintain SOR workbook spreadsheet for accurate tracking of OTA rates.
18.
Maintain social media outlets including the hotel & bar's Facebook pages, Twitter, and any other social media outlets utilized by the hotel.
19.
Review Duplicate Reservation report and verify if duplicate reservation is needed.
20.
Reconcile CLS & CLC reservations to DB account and appropriate websites as needed for accurate billing.
21.
Supervise the order and cleanliness of different hotel areas 22.
Supervise the appropriate appearance of Team Members according to the dress code standards 24.
Undertake regular inspections in different areas to ensure that the installations and equipment are in a clean, perfect condition, well maintained and replaced / renewed as required.
25.
Ensure good co-operation and regular exchange of information with all departments 26.
Joint responsibility for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
27.
Inform the team regularly on all new and current offers by Wyndham and monitor the Hotel's sales strategy in daily business.
28.
Support the Executives in their tasks 29.
Take part in Communication Meetings on a regular basis.
31.
Always co-operate with colleagues as well as with the Management team 32.
Obliged to take part in internal training courses and to implement what has been learnt in daily practice 33.
Conduct performance evaluations for direct reports.
34.
Any other duties as deemed necessary by management.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
o 1 Year Front Desk Experience o Must be computer literate in Microsoft Office o Strong written and communication skills o Detailed oriented and very strong organization skills o Team player and able to multi task and be a problem solver Main Tasks include but not limited to :
1.
Check all arrivals for:
VIP's, proper routing and billing instructions, deposits received, CCA received, etc.
4.
Check Reservations Made Yesterday Report for proper rate codes, billing, etc.
5.
Check Reservations not in ORS/PMS Report and resolve.
6.
Review Cancellation Report - charge cancellation fees if applicable.
8.
Balance House Inventory for arrivals.
9.
Review inventory in Booking.
com to make sure room types are open/closed according to inventory.
17.
Maintain SOR workbook spreadsheet for accurate tracking of OTA rates.
18.
Maintain social media outlets including the hotel & bar's Facebook pages, Twitter, and any other social media outlets utilized by the hotel.
19.
Review Duplicate Reservation report and verify if duplicate reservation is needed.
20.
Reconcile CLS & CLC reservations to DB account and appropriate websites as needed for accurate billing.
21.
Supervise the order and cleanliness of different hotel areas 22.
Supervise the appropriate appearance of Team Members according to the dress code standards 24.
Undertake regular inspections in different areas to ensure that the installations and equipment are in a clean, perfect condition, well maintained and replaced / renewed as required.
25.
Ensure good co-operation and regular exchange of information with all departments 26.
Joint responsibility for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
27.
Inform the team regularly on all new and current offers by Wyndham and monitor the Hotel's sales strategy in daily business.
28.
Support the Executives in their tasks 29.
Take part in Communication Meetings on a regular basis.
31.
Always co-operate with colleagues as well as with the Management team 32.
Obliged to take part in internal training courses and to implement what has been learnt in daily practice 33.
Conduct performance evaluations for direct reports.
34.
Any other duties as deemed necessary by management.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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