Collections Agent
Job Description POSITION PURPOSE ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.
Monitor and Collect Accounts a.
Prioritize assigned accounts per policy and procedures regarding delinquency.
b.
Generate and maintain reports required to accurately monitor, project and respond to accounts to prevent loss.
2.
Maintain Management Operational Awareness Recommend collection action when necessary to the Collections Manager.
Generate Summary Reports to Collections Managers.
Assist Collections Manager as necessary to ensure that all criteria is met to protect member assets.
3.
Credit Card Accounts a.
Prioritize assigned accounts per policy and procedures regarding delinquency.
b.
Generate and maintain reports required to accurately monitor, project and respond to accounts to prevent loss.
4.
Insurance PERFORMANCE MEASUREMENTS 1.
Attendance & Punctuality 2.
Record Keeping & Retrieval 3.
Scheduling Effectiveness & Efficiency 5.
Membership Asset Protection Ratios QUALIFICATIONS Education/Certification:
Minimum:
GED or High School Diploma.
Preferred:
Collections Certificate Required Knowledge:
Minimum:
Microsoft Office Suite or Similar Software Preferred:
Diplomatic Collections Techniques Experience Required:
Minimum:
6 Months Year Banking or Collections Experience Preferred:
1 Year Collections Experience, Cold Calling & Maintaining Documentation.
Skills/Abilities:
Desired:
Composed, Well Articulated, Professional Record Keeping Ability.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Verbal:
Ability to convey verbal information clearly and concisely.
Audible:
Ability to hear and understand normal audible c onversations.
Repetitive Motion:
Ability to perform frequent repetitive movement of the wrists, hands, and/or fingers.
Visual Acuity:
Ability to inspect and prepare standard 10-12 font documents.
Physical Strength:
Sedentary work; Primarily Sitting & Ability to Lift/Exert 10Lbs of Force.
WORKING CONDITIONS None:
No hazardous or significantly unpleasant conditions (Office Environment).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability:
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw reasonable conclusions or develop solutions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
Ability to operate standard office equipment.
Mathematics Ability:
Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
Able to perform very simple algebra and computational logic.
Language Ability:
a.
Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
b.
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
c.
Ability to conduct training, communicate effectively.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monitor and Collect Accounts a.
Prioritize assigned accounts per policy and procedures regarding delinquency.
b.
Generate and maintain reports required to accurately monitor, project and respond to accounts to prevent loss.
2.
Maintain Management Operational Awareness Recommend collection action when necessary to the Collections Manager.
Generate Summary Reports to Collections Managers.
Assist Collections Manager as necessary to ensure that all criteria is met to protect member assets.
3.
Credit Card Accounts a.
Prioritize assigned accounts per policy and procedures regarding delinquency.
b.
Generate and maintain reports required to accurately monitor, project and respond to accounts to prevent loss.
4.
Insurance PERFORMANCE MEASUREMENTS 1.
Attendance & Punctuality 2.
Record Keeping & Retrieval 3.
Scheduling Effectiveness & Efficiency 5.
Membership Asset Protection Ratios QUALIFICATIONS Education/Certification:
Minimum:
GED or High School Diploma.
Preferred:
Collections Certificate Required Knowledge:
Minimum:
Microsoft Office Suite or Similar Software Preferred:
Diplomatic Collections Techniques Experience Required:
Minimum:
6 Months Year Banking or Collections Experience Preferred:
1 Year Collections Experience, Cold Calling & Maintaining Documentation.
Skills/Abilities:
Desired:
Composed, Well Articulated, Professional Record Keeping Ability.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Verbal:
Ability to convey verbal information clearly and concisely.
Audible:
Ability to hear and understand normal audible c onversations.
Repetitive Motion:
Ability to perform frequent repetitive movement of the wrists, hands, and/or fingers.
Visual Acuity:
Ability to inspect and prepare standard 10-12 font documents.
Physical Strength:
Sedentary work; Primarily Sitting & Ability to Lift/Exert 10Lbs of Force.
WORKING CONDITIONS None:
No hazardous or significantly unpleasant conditions (Office Environment).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability:
Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw reasonable conclusions or develop solutions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
Ability to operate standard office equipment.
Mathematics Ability:
Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
Able to perform very simple algebra and computational logic.
Language Ability:
a.
Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
b.
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.
c.
Ability to conduct training, communicate effectively.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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