Student Support Specialist
4.
8 Quick Apply Part-time 21 hours ago Full Job Description General Summary The Wrangler Express/Call Center will provide first-class customer service to all customers by phone, email, instant chat and in person.
This area serves as the front door to Odessa College and also is a first-call/visit resolution center for all student services-related needs.
The Wrangler Express/Call Center serves as the first point of contact for visitors as well as the main operator for the college and directs all visitors/callers to the appropriate department or college personnel.
Specific Position Duties - Provide information to prospective and current students, and the general public via phone, email, chat and in person regarding all areas and services of the college; - Respond to all student inquires regarding admissions, financial aid, registration, account balances and holds; - Processes/triages all email inquires for registration, drops, adds, and withdraws, etc.
; - This position is responsible for processing various forms, admissions applications, linking documents; - Provide first-class customer service to all customers by phone, email, chat and in person, etc.
; - Serve as a cashier, properly taking payments and receipting correctly; properly reconcile cash drawer daily and record balance in a daily log as needed; - Ability to follow policies and procedures and quickly learn new or additional ones, multi-tasking and paying close attention to detail required; - Demonstrate success of teamwork; - Perform other duties assigned.
Minimum Qualifications - High School diploma or equivalent; - Must be willing to work a flexible schedule -- mornings, evenings, some holidays and Saturday work is required; - Typing skills including 10 key with the ability to produce accurate records and professional quality material through use of computer keyboard; - Must have experience with Microsoft Office Suite, internet, email and instant messaging software; - The position requires excellent communications skills (verbal and written); - Must be able to communicate effectively via telephone, chat and in person; - Must be able to sit and use the computer for long periods of time; - Ability to work under stress and in a high pace environment, working both independently and as a team member while dealing with all customers in an effective, efficient and professional manner.
Preferred Qualifications - Some college course work preferred; - Bilingual (verbal and written) a plus; - Willingness to participate in activities supporting students and Odessa College stakeholders, including community service; - Experience with various forms of technology and software applications Hours of Operation:
Monday-Thursday 7:
30am - 7:
00pm, Friday 7:
30am-5:
00pm, Saturday 9:
00am-Noon during long semesters Job Type:
Part-time Pay:
$10.
00 per hour Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Quick Apply Part-time 21 hours ago Full Job Description General Summary The Wrangler Express/Call Center will provide first-class customer service to all customers by phone, email, instant chat and in person.
This area serves as the front door to Odessa College and also is a first-call/visit resolution center for all student services-related needs.
The Wrangler Express/Call Center serves as the first point of contact for visitors as well as the main operator for the college and directs all visitors/callers to the appropriate department or college personnel.
Specific Position Duties - Provide information to prospective and current students, and the general public via phone, email, chat and in person regarding all areas and services of the college; - Respond to all student inquires regarding admissions, financial aid, registration, account balances and holds; - Processes/triages all email inquires for registration, drops, adds, and withdraws, etc.
; - This position is responsible for processing various forms, admissions applications, linking documents; - Provide first-class customer service to all customers by phone, email, chat and in person, etc.
; - Serve as a cashier, properly taking payments and receipting correctly; properly reconcile cash drawer daily and record balance in a daily log as needed; - Ability to follow policies and procedures and quickly learn new or additional ones, multi-tasking and paying close attention to detail required; - Demonstrate success of teamwork; - Perform other duties assigned.
Minimum Qualifications - High School diploma or equivalent; - Must be willing to work a flexible schedule -- mornings, evenings, some holidays and Saturday work is required; - Typing skills including 10 key with the ability to produce accurate records and professional quality material through use of computer keyboard; - Must have experience with Microsoft Office Suite, internet, email and instant messaging software; - The position requires excellent communications skills (verbal and written); - Must be able to communicate effectively via telephone, chat and in person; - Must be able to sit and use the computer for long periods of time; - Ability to work under stress and in a high pace environment, working both independently and as a team member while dealing with all customers in an effective, efficient and professional manner.
Preferred Qualifications - Some college course work preferred; - Bilingual (verbal and written) a plus; - Willingness to participate in activities supporting students and Odessa College stakeholders, including community service; - Experience with various forms of technology and software applications Hours of Operation:
Monday-Thursday 7:
30am - 7:
00pm, Friday 7:
30am-5:
00pm, Saturday 9:
00am-Noon during long semesters Job Type:
Part-time Pay:
$10.
00 per hour Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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