Front Office Manager
We currently have an exciting opportunity for an Front Office Manager at our Motel One, Odessa, Texas- The FOM is critical to the success of the hotel and must show an aptitude and track record for driving employee engagement through training and development, ability to drive guest satisfaction, track record of completely managing front office operations and an aptitude for PMS administration and revenue management processes.
The FOM will support the hotel operations by leading the efforts and focus in the at the front office in the following areas:
Participate in the Manager-On-Duty program at the hotel Assist in the development and execution of strategies to ensure that the Front Office is operating in a manner that is consistent with Company standards and policies and meets or exceeds expectations for performance, productivity and guest satisfaction Recruitment, on-boarding, training, scheduling, supervision and performance management of Front Desk and Housekeeping team members Maintain or exceed the delivery of Guest Service standards.
Responsible for achieving or exceeding Guest Service benchmarks as set forth by the General Manager and Executive Team Administration and proper maintenance, training and adoption of the Property Management System and other Front Desk related tools Be available for supervision and support to the Front Desk on a 24-hour per day, on-call basis.
Work a minimum of two, four-hour shifts at the Front Desk per week Must be available to work weekends and evenings without restriction Be an integral member of the company's leadership team.
Maintain a compatible working relationship with all departments, employees and corporate staff Communicate effectively with the general manager and assist in the planning and execution of revenue management strategies throughout the various platforms, PMS and front desk personnel Perform other duties as instructed by the General Manager and Corporate Executive Team Supervise the appropriate appearance of Team Members according to the dress code standards Competitive Salary Click here to apply.
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Estimated Salary: $20 to $28 per hour based on qualifications.
The FOM will support the hotel operations by leading the efforts and focus in the at the front office in the following areas:
Participate in the Manager-On-Duty program at the hotel Assist in the development and execution of strategies to ensure that the Front Office is operating in a manner that is consistent with Company standards and policies and meets or exceeds expectations for performance, productivity and guest satisfaction Recruitment, on-boarding, training, scheduling, supervision and performance management of Front Desk and Housekeeping team members Maintain or exceed the delivery of Guest Service standards.
Responsible for achieving or exceeding Guest Service benchmarks as set forth by the General Manager and Executive Team Administration and proper maintenance, training and adoption of the Property Management System and other Front Desk related tools Be available for supervision and support to the Front Desk on a 24-hour per day, on-call basis.
Work a minimum of two, four-hour shifts at the Front Desk per week Must be available to work weekends and evenings without restriction Be an integral member of the company's leadership team.
Maintain a compatible working relationship with all departments, employees and corporate staff Communicate effectively with the general manager and assist in the planning and execution of revenue management strategies throughout the various platforms, PMS and front desk personnel Perform other duties as instructed by the General Manager and Corporate Executive Team Supervise the appropriate appearance of Team Members according to the dress code standards Competitive Salary Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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