Service Advisor / Auto Dealership
The Service Advisor is the dealership's first-line customer relations and service sales representative.The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. Service Advisor plays a key role in ensuring customer satisfaction.
ESSENTIAL DUTIES:
Greet each customer in a prompt, courteous manner 100% of the time.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
Obtain customer and vehicle data. Secure method of payment.
Test-drive the vehicle with the customer if there is any question as to the nature of the problem.
Inspect all vehicles for bodywork, notify the customer that the work is needed and provide an estimate for Body Shop work.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
If additional work is needed, explain the details to the customer, including the additional cost and time consideration and document properly on the Repair Order.
Follow up progress of each Repair Order during the day. Contact customer by telephone regarding changes in the estimate or time promised. Record changes on Repair Order in approved fashion.
Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
Deliver vehicles to customers and answer any questions. Review work performed and explain charges or coverage.
Advise the customer of future maintenance or repair needs.
Stay up-to-date on technical and performance information on all vehicles serviced by dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned car department(s).
On completion of work, Repair Orders must be closed in a timely and efficient manner.
Attend training classes as directed by management.
Qualifications:
High school diploma or the equivalent
Two years of experience in an auto repair facility preferred
Factory training credentials preferred
Excellent oral and written communication skills
Proficient knowledge of dealership's computer systems
Ability to collaborate with the public, sometimes with several customers at a time
Ability to collaborate with other dealership personnel
Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
Must be insurable
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
Estimated Salary: $20 to $28 per hour based on qualifications.
ESSENTIAL DUTIES:
Greet each customer in a prompt, courteous manner 100% of the time.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
Obtain customer and vehicle data. Secure method of payment.
Test-drive the vehicle with the customer if there is any question as to the nature of the problem.
Inspect all vehicles for bodywork, notify the customer that the work is needed and provide an estimate for Body Shop work.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
If additional work is needed, explain the details to the customer, including the additional cost and time consideration and document properly on the Repair Order.
Follow up progress of each Repair Order during the day. Contact customer by telephone regarding changes in the estimate or time promised. Record changes on Repair Order in approved fashion.
Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
Deliver vehicles to customers and answer any questions. Review work performed and explain charges or coverage.
Advise the customer of future maintenance or repair needs.
Stay up-to-date on technical and performance information on all vehicles serviced by dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned car department(s).
On completion of work, Repair Orders must be closed in a timely and efficient manner.
Attend training classes as directed by management.
Qualifications:
High school diploma or the equivalent
Two years of experience in an auto repair facility preferred
Factory training credentials preferred
Excellent oral and written communication skills
Proficient knowledge of dealership's computer systems
Ability to collaborate with the public, sometimes with several customers at a time
Ability to collaborate with other dealership personnel
Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
Must be insurable
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
Estimated Salary: $20 to $28 per hour based on qualifications.
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